Terms of Service

Posted: October 7, 2016
Last Modified: February 1, 2020

These Terms govern your access to and use of GreetBot as well as all content, products and services available at or through our website Greet.Bot (collectively, “Services”). Our Services are offered subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Crater Tools’ Privacy Policy), and procedures that may be published from time to time by Crater Tools (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and the Agreement will apply to any upgrades. Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Agreement. If you do not agree to all the terms of the Agreement, then you may not access or use our Services.

Who’s Who

Throughout these Terms, “you” applies to both individuals and entities that access or use our Services. If you are an individual using our Services on behalf of an entity, you represent and warrant that you have the authority to bind that entity to the Agreement and that by using our Service(s), you are accepting the Agreement on behalf of that entity. Your Agreement is with Crater Tools VOF, based in Woerden, The Netherlands. We refer to Crater Tools VOF as “Crater Tools” or “we” throughout these Terms.

Your Account

Where use of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account. This is important because sometimes we may need to send you notable updates (for example, about changes to our Terms of Service or Privacy Policy), or we may want to let you know about and make informed choices in response to legal inquiries or complaints.

You will be solely responsible and liable for any activity that occurs under your account and any other actions taken in connection with our Services. You are responsible for keeping your account information up-to-date and for keeping your access credentials secure.

You are responsible for maintaining the security of your account and any Service-related content. You shall not share or misuse your access credentials. You must immediately notify us of any unauthorized uses of your account or of any other breach of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

When you create an account with us we may contact you by email or through our Services to share more details about what we have to offer, announce system updates, or communicate any other issues related to your account.

Minimum Age Requirements

Our Services are not directed to children. Access to and use of our Services is only for those over the age of 13 (or 16 in the European Union). If you are younger than this, you may not register for or use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older (or 16 years or older in the European Union).

Responsibility of Visitors and Users

We have not reviewed, and cannot review, all of the content (such as, but not limited to, text, photo, video, audio, code, computer software, items for sale, or other materials) shared using our Services (“Content”) and are not responsible for any use or effects of such Content. For example:

  • We do not endorse any Content or represent that Content is accurate, useful, or non-harmful. Content could be offensive, indecent, or objectionable; include technical inaccuracies, typographical mistakes, or other errors; or violate or infringe the privacy, publicity rights, intellectual property rights (see our Copyright Infringement and DMCA Policy section to submit copyright complaints), or other proprietary rights of third parties.
  • If you share Content, or otherwise make (or allow any third party to make) Content available through our Services, you are entirely responsible for the Content, and any harm resulting from, that Content or your conduct.
  • We disclaim any responsibility for any harm resulting from anyone’s use, purchase, or downloading of Content. If you access or use any Content, you are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.

Fees, Payment, and Renewal

Fees for Paid Services. Some of our Services are offered for a fee, such as the GreetBot Plus subscription plan. By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be a one-time fee or recurring fees. For recurring fees, we’ll bill or charge you for in regular automatically-renewing intervals (such as monthly, annually, or biennially), on a pre-pay basis until you cancel, which you can do at any time through your account or by contacting support.

Payment. If your payment fails or if Paid Services are otherwise not paid for or paid for on time, we may immediately cancel or revoke your access to the Paid Services. If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we may revoke your access to our Services in general.

Automatic Renewal. To ensure uninterrupted service, recurring Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any Taxes). By default, your Paid Services will be renewed for the same interval of time as your original subscription period. For example, if you purchase a GreetBot Plus monthly plan, you will be charged each month for the following 1-month period. We may charge your account up to one month before the end of the subscription period. It is your responsibility to make sure you are checking your email (including any spam or other filters) in order to receive any reminder email we send to you in advance of renewal. The date for the automatic renewal is determined automatically based on the date of the original purchase and cannot be changed.

Cancelling Automatic Renewal. You can manage and cancel your Paid Services through your Greet.Bot account page. To cancel a Greet.Bot plan, go to your account page, navigate to the section of the page with the subscription you wish to cancel and click on the button labeled “cancel plan.”

Fee Changes. We may change our fees at any time, or start charging fees for Services that were previously free. When applicable, we may give you advance notice of the fee changes. If you don’t agree with the fee changes, you must cancel your Paid Service.

Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

General Representation and Warranty

You represent and warrant that your use of our Services:

  • Will be in strict accordance with these Terms;
  • Will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, privacy, data protection, and the transmission of technical data exported from the country in which you reside);
  • Will not promote or publish illegal content or illegal activities;
  • Will not infringe or misappropriate the intellectual property rights of any third party;
  • Will not overburden Crater Tools’ systems, as determined by us in our sole discretion;
  • Will not be used to send spam or any other form of unauthorized or unsolicited advertising;
  • Will not interfere with, disrupt, or attack any service or network; and
  • Will not be used to create, distribute, or enable material that is — or that facilitates or operates in conjunction with — malware, spyware, adware, or other malicious programs or code.

Specific Service Terms

GreetBot is an onboarding assistant for Slack. In a few easy steps it helps you make your colleagues, collaborators, customers and community members feel welcome and informed when they join your Slack Workspace.

GreetBot Content. You’re fully responsible for the content of the onboarding configuration in any Slack Workspace you manage or control that uses GreetBot (“GreetBot Content”). You recognize and agree that your GreetBot Content may be re-distributed to others who are permitted or enabled by your organization to use our Services.

By using GreetBot you agree that we may compile aggregated/anonymized statistics for our internal use to optimize GreetBot’s performance as well as for the purpose of backing up and securing your GreetBot Content, and restoring files and database information.

Updates. We may require you to accept updates to our Services that you have installed in your Slack Workspace. We may update our Services with or without notifying you and you may need to update third-party software from time to time in order to use our Services.

Service Availability. As described in our Service Level Agreement, for our Paid Services, we also offer specific uptime commitment paired with downtime credit, if we fall short. In those cases, the credit will be your sole remedy for the downtime and related inconvenience. We expect planned downtime to be infrequent and will endeavor to provide you with advance notice through our Services, if we think it may exceed five (5) continuous minutes.

License. Subject to your compliance with the Terms, we grant you a limited non-exclusive, non-transferable, non-sublicensable, revocable license to install and use an instance of GreetBot in a single Slack Workspace that you manage or control and to run such an instance of GreetBot solely for your own personal or internal business purpose.

Storage of Information. We retain the right to create reasonable limits on the use and storage of your GreetBot Content, such as limits on file size, storage space, processing capacity, and similar limits described on the Greet.Bot website and as otherwise determined in our sole discretion.

Prohibited Uses. You agree not to:

  • Modify, decompile, reverse engineer or otherwise alter or seek to derive the trade secrets and other inherent intellectual property of GreetBot; or
  • License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make GreetBot available to any third party.

Attribution. We may indicate that you are a customer on our website, through our marketing materials or through other reasonable means. Any such attribution will be consistent with your style guidelines or requirements as communicated to Crater Tools.

Intellectual Property

The Agreement does not transfer from Crater Tools to you any intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Crater Tools. Crater Tools, GreetBot, Greet.Bot, the GreetBot logo, and all other graphics, and logos used in connection with GreetBot or our Services, are trademarks of Crater Tools. Other trademarks, service marks, graphics, and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Crater Tools or third party trademarks.

Copyright Infringement and DMCA Policy

As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or associated with a Crater Tools product or service violates your copyright, please notify us. We will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. We will terminate a user’s access to and use of our Services if, under appropriate circumstances, the user is determined to be a repeat infringer of the copyrights or other intellectual property rights of Crater Tools or others. In the case of such termination, we will have no obligation to provide a refund of any amounts previously paid to us.


We are constantly updating our Services and that means sometimes we have to change the legal terms under which our Services are offered. These Terms may only be modified by the posting by Crater Tools of a revised version. If we make changes that are material, we will let you know by posting on our blog, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose.


We may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. We have the right (though not the obligation) to, in our sole discretion, (i) refuse or remove any content that, in our reasonable opinion, violates any Crater Tools policy or is in any way harmful or objectionable, (ii) ask you to make some adjustments, restrict the resources you use, or terminate your Services, if we believe your usage is out of hand and/or burdens our systems, or (iii) terminate or deny access to and use of any of our Services to any individual or entity for any reason. We will have no obligation to provide a refund of any amounts previously paid.

If you wish to terminate the Agreement or your Greet.Bot account, you may simply discontinue using our Services, or, if you are using a Paid Service, you may cancel at any time, subject to the Fees, Payment, and Renewal section in these Terms.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer of Warranties

Our Services are provided “as is.” We hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. We do not make any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You obtain content or services through our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the Netherlands, excluding its conflict of law provisions. The proper venue for any disputes arising out of or relating to the Agreement will be any competent court located in The Hague, The Netherlands.

Arbitration Agreement

Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under the Agreement will be resolved by binding arbitration. The arbitration shall take place in The Hague, The Netherlands, and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce the Agreement shall be entitled to costs and attorneys’ fees.

Limitation of Liability

In no event will Crater Tools will be liable with respect to any subject matter of the Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) interruption of use or loss or corruption of data; or (iv) any amounts that exceed €50 or the fees paid by you to Crater Tools under the Agreement during the twelve (12) month period prior to the cause of action, whichever is greater. Crater Tools shall have no liability for any failure or delay due to matters beyond our reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.


You agree to indemnify and hold harmless Crater Tools, our contractors, and our licensors, as well as their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement and Content that you share using GreetBot.

Data Processing Agreement

If you need a Data Processing Agreement with us for the GDPR requirements that apply to us as a data processor for your organization, please write to [email protected].


The Agreement constitutes the entire agreement between Crater Tools and you concerning the subject matter hereof. If any part of the Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Crater Tools may assign its rights under the Agreement without condition. The Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.