Posted: February 13, 2020
Last Modified: June 7, 2021
We provide a 99.9% uptime commitment for customers on the GreetBot Enterprise plan (our Service Level Agreement or SLA).
Uptime Measurement. We measure uptime on a monthly basis, excluding scheduled maintenance. We also exclude any downtime resulting from outages of third party connections or utilities (including but not limited to Slack.com) or other reasons beyond our control from any such calculation.
Scheduled Downtime. Sometimes we need to perform maintenance to keep GreetBot running smoothly. If scheduled downtime is necessary, we’ll give you at least 48 hours advance notice. In a year, scheduled downtime won’t exceed 12 hours.
Downtime Credit. For each month in which we do not meet our uptime commitment, i.e., our uptime drops below 99.9%, we will credit you 10% of the fees you paid for our Services for that month. Downtime shall begin to accrue as soon as you (with notice to us) recognize that downtime is taking place, and continues until the availability of our Services is restored. In order to receive downtime credit, send an email to [email protected] within 30 days from the time of downtime. We must receive your notice in order to issue your downtime credit. That is the full limit of our liability under this SLA.
Updates. We may update this SLA once in a while as our Services evolve. You can review the most current version of the Service Level Agreement at any time by visiting this page.