Channel message basics

Leverage channel messages for seamless orientation and team building.


You can configure GreetBot to post a welcome message whenever someone joins a channel in your Slack workspace. Use it for team building or to provide contextual information about one or more channels.

What to cover

To make the best use of channel messages focus on the following:

  • Team building. People can feel shy and not sure what to say. Or they might be having a busy week. Posting a welcome message in a channel wil help you to draw extra attention to the new arrivals and rally existing team members to give each new joiner a warm welcome.
  • Orientation. Channel messages can also help you to introduce new members to individual channels in your workspace. This is especially useful when new joiners need to take concrete actions after entering a channel (for example sign a document, fill out a form etc.) or be filled in about channel-specific rules to follow.
  • Jamie
    Joined #general

    • 👋 4
    • 🙌 2
    • 🔥 2
    • 👏 1
  • GreetBot
    Everybody, come say hello to @jamie 👋

  • Jimmy
    Welcome aboard!

  • Sammy
    Ahoy there Jamie! Make yourself at home 🏡

Message GreetBot...

GreetBot configured to post a channel message.

Configuration

To add a new channel message configuration go to the Message Schedule page and select “Add channel message” at the top of the page.

Follow these steps:

  1. Sign in with Slack at greet.bot/account.
  2. From your Dashboard go to Message Schedule.
  3. At the top of the page select “Add channel message.”
  4. Select in which channel to post your message.
  5. Under Greeting Type select “Custom message.”
  6. If you are a GreetBot Plus subscriber turn ephemeral mode on or off.
  7. Click on “Save message” to activate your configuration.

Mentions

You can use the keyword @new_user_name to mention the new joiner. GreetBot will automatically replace this keyword with the @username of each new member, helping you make the message more personal and visible when they join your workspace. You can also use Slack’s native mentions like @here, @channel and @everyone.

Default channels

When you invite new members to your workspace they automatically join their default channels, even before they accept their invitations. If configured in those channels, GreetBot will wait until your new teammates actually accept their invites, before posting your welcome message. You may therefore see people “joining” your default channels but not receiving their welcome messages right away. The moment they finish setting up their accounts, though, GreetBot will post your greeting as planned.

Availability

You can configure a channel message on all subscription plans. To configure welcome messages in multiple channels you will need the GreetBot Plus subscription plan. We also offer expanded configuration allowances for enterprise customers. Contact us at [email protected] if you’d like to get more information.